Let's talk
How can we help?
We're here to answer every question — whether it's about a custom piece, a product from our collection, or an existing order.
Frequently asked questions
Timelines vary based on complexity. On average, a custom piece takes between 3 and 6 weeks from design confirmation.
We work exclusively with 18-carat gold (yellow, white, rose), 925 silver, certified diamonds, and ethically sourced precious stones.
Yes. We accept modifications and resizing on customer-provided jewelry. Contact us for a free assessment.
We currently ship within Switzerland only, within 3–5 business days with insured, trackable courier service.
In-stock jewelry can be returned within 14 days of purchase. Custom pieces, made specifically for you, are non-refundable.